Refund policy

Refund & Return Policy

Digital Products & Services

All products and services sold on this website are digital-only (files, videos, and/or edited clips) and are delivered electronically via email. No physical products are shipped.

Delivery & Redemption

  • After purchase, customers will be contacted via email with instructions to redeem or receive their purchased items.

  • It is the customer’s responsibility to provide a valid and correct email address at checkout.

Client-Provided Content

For services that require customer-submitted clips or files:

  • All submitted content must be usable, accessible, and appropriate for the requested service.

  • If clips are not sent, are corrupted, unusable, or do not meet basic requirements, we reserve the right to reject the service.

If a service is rejected due to missing or unusable content, the customer may be eligible for a full refund.

Refund Policy

Refunds are only issued under the following conditions:

  • Required clips or files were not provided by the customer.

  • Submitted content is unusable, corrupted, or cannot reasonably be used to complete the service.

Outside of these situations, ALL SALES ARE FINAL.

No Refunds

We do not offer refunds for:

  • Completed or delivered digital files or videos

  • Dissatisfaction with style, creative choices, or subjective preferences

  • Failure to check email (including spam/junk folders)

  • Change of mind after delivery

  • Incorrect email provided by the customer

Contact

If you have issues with delivery or eligibility for a refund, please contact us via email Kaidensgamings@gmail.com